Privacy Policy

Consent collects, uses and stores personal information in accordance with the General Data Protection Regulation (GDPR).

  • We only collect information we need and only store it for as long as necessary.
  • We do this only if you previously consented to us doing so or where it is necessary to provide you with the service you requested.
  • We will make every reasonable effort to keep your personal data secure.
  • You can ask us what data we hold about you.
  • You can request your data to be deleted, updated or corrected.

What information do we collect?

Whenever you contact us or interact with us, some data will be collected. This may be because you called or emailed us, filled in a form online or met someone face to face. The information may include your name and contact details, the time of your contact and anything you tell us about yourself. We will also keep case management notes if we provide you with any support, which may be information collected by our volunteers, trustees or staff. If you are a volunteer or donor, we will keep some financial information such as the amount you donated or any volunteering expense claims. We also store any internal and external communications.
Some less obvious information is collected by our website (cookies) or newsletters (clicks on links) but we do not make use of any tracking technology and don’t collect any personally identifiable information this way. The data is collected as an inherent part of the technology we use and sits unused in log files, from where it is frequently erased.

How do we use the information?

We mainly keep personal data for governance and administrative purposes. For example, we need to be able to pick up your case if the volunteer who helped you is no longer available. We also need to be able to investigate complaints and monitor the quality of the service our volunteers provide. For these reasons your information is shared internally but never with any third party. We ever only share your personal information if you explicitly agree, if the law requires us to do so, or if we think you or someone in your care is at risk of suffering significant harm.
We may use information which has been de-personalised in our publications or online, for example if we publish case studies. If we do this, anything that could personally identify you will be removed, including any circumstances that could lead someone to indirectly guess your identity.

How is data stored?

Your data is stored electronically and access is restricted to those persons who have need to access it. We use appropriate encryption and other technology to safeguard against data loss as much as practicable.